Support Desk
How can we help?
Use the tracked ticket flow when you need follow-up, or use quick chat for fast answers from the support agent.
Use this desk for
- Tracked support tickets with an initial agent response and human follow-up in the same thread.
- Questions about Wallets, How to Get QUAI, Kipper, Entropic, StratumX, developer tooling, explorer issues, and community routing.
- Safe support that only asks for public identifiers such as addresses, tx hashes, worker names, screenshots, and reproducible steps.
Wallets, How to Get QUAI, Kipper, Entropic, Mining, Developer Docs & SDK, Network & Explorer, Community & Media, Something Else
Common questions
Will support ever ask for a seed phrase or private key?
No. Support should only ask for public addresses, transaction hashes, worker names, screenshots, and reproducible steps. Never share custody credentials.
What makes the AI support agent effective?
Choose the right product lane, include concrete identifiers, add exact error text, and describe the last action that worked. Structured tickets are easier to route and safer to handle.
Where do mining questions belong?
Use StratumX for pool, worker, and mining infrastructure behavior. If the issue is about chain visibility or transaction state, use Network & Explorer.
Can a person from the team step in?
Yes. The support desk keeps AI and human replies in the same ticket thread so team members can respond without losing ticket context.