Quai Support Desk
Open a tracked ticket when your issue needs investigation or team follow-up. For a fast answer to a general question, start with Quick Chat.
Never share a seed phrase, private key, or recovery phrase.
Support options
Open a ticket for an issue that needs investigation. Use Quick Chat when you only need a fast answer.
For wallet, transaction, mining, or product issues that need investigation and follow-up.
For general how-to questions and fast answers without filling out a support form.
Describe what happened using public-safe details.
Receive safe first steps or team routing.
Use your private link to keep the thread moving.
Before you submit
Never. We only ask for public information like wallet addresses, transaction hashes, and screenshots. Do not share seed phrases, private keys, or recovery phrases with anyone.
Describe what you were trying to do, what you expected to happen, and what actually happened. Include any wallet addresses, transaction hashes, error messages, and screenshots that are relevant.
An AI support agent responds to new tickets within seconds. If the issue needs human review, a team member will follow up in the same thread.
Wallets (including Pelagus and Blip), How to Get QUAI, Kipper, Entropic, Mining (StratumX), Developer Docs and SDK, Network and Explorer, Community and Media, and general questions.
Yes. Every ticket starts with an AI response, but team members can step in at any point. AI and human replies stay in the same thread so nothing gets lost.