Need help with Quai?
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Common questions
Will support ever ask for my seed phrase or private key?
Never. We only ask for public information like wallet addresses, transaction hashes, and screenshots. Do not share seed phrases, private keys, or recovery phrases with anyone.
What should I include in my ticket?
Describe what you were trying to do, what you expected to happen, and what actually happened. Include any wallet addresses, transaction hashes, error messages, and screenshots that are relevant.
How long does it take to get a response?
An AI support agent responds to new tickets within seconds. If the issue needs human review, a team member will follow up in the same thread.
What products does this desk cover?
Wallets (including Pelagus), How to Get QUAI, Kipper, Entropic, Mining (StratumX), Developer Docs and SDK, Network and Explorer, Community and Media, and general questions.
Can I talk to a real person?
Yes. Every ticket starts with an AI response, but team members can step in at any point. AI and human replies stay in the same thread so nothing gets lost.
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