:root {
  color-scheme: dark;
  --bg: #090909;
  --panel: #121212;
  --panel-2: #171717;
  --line: rgba(255, 255, 255, 0.09);
  --line-strong: rgba(255, 255, 255, 0.16);
  --text: #f5f2ef;
  --muted: rgba(245, 242, 239, 0.6);
  --subtle: rgba(245, 242, 239, 0.55);
  --red: #e84040;
  --red-fill: #c62828;
  --red-soft: rgba(232, 64, 64, 0.1);
  --green: #6dd39e;
  --amber: #f5bf5b;
  --mono: "SF Mono", "IBM Plex Mono", "Fira Code", monospace;
  --sans: "Bai Jamjuree", "Segoe UI", sans-serif;
  --display: "Yapari", "Bebas Neue", sans-serif;
}

* {
  box-sizing: border-box;
}

html, body {
  margin: 0;
  min-height: 100%;
  background: var(--bg);
  color: var(--text);
  font-family: var(--sans);
  line-height: 1.55;
}

a {
  color: inherit;
  text-decoration: none;
}

button, input, select, textarea {
  font: inherit;
}

/* ── Accessibility ── */

.skip-link {
  position: absolute;
  top: -100%;
  left: 1rem;
  background: var(--red-fill);
  color: var(--text);
  padding: 0.75rem 1.25rem;
  border-radius: 6px;
  font-size: 0.875rem;
  font-weight: 600;
  z-index: 100;
}

.skip-link:focus {
  top: 1rem;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

a:focus-visible,
.button:focus-visible,
summary:focus-visible {
  outline: 2px solid var(--red);
  outline-offset: 2px;
}

/* ── Shell ── */

.shell {
  width: min(1080px, calc(100vw - 2rem));
  margin: 0 auto;
  padding: 0 0 4rem;
}

/* ── Topbar ── */

.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1rem;
  padding: 1rem 0;
  border-bottom: 1px solid var(--line);
  margin-bottom: 2.5rem;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 0.75rem;
}

.brand__mark {
  width: 2rem;
  height: 2rem;
  display: grid;
  place-items: center;
  border: 1px solid var(--line-strong);
  border-radius: 6px;
  font-family: var(--display);
  font-size: 1.1rem;
  color: var(--red);
}

.brand__copy {
  display: grid;
  gap: 0;
}

.brand__copy strong {
  font-family: var(--sans);
  font-weight: 600;
  font-size: 0.9375rem;
  letter-spacing: 0;
}

.brand__copy span {
  font-family: var(--mono);
  color: var(--subtle);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.topbar__nav {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
}

.topbar__nav a {
  font-family: var(--mono);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--subtle);
  transition: color 0.15s;
}

.topbar__nav a:hover {
  color: var(--text);
}

/* ── Main ── */

.main {
  display: grid;
  gap: 0;
}

/* ── Eyebrow ── */

.eyebrow {
  margin: 0 0 0.5rem;
  color: var(--red);
  font-family: var(--mono);
  font-size: 0.75rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

/* ── Hero ── */

.hero {
  text-align: center;
  padding: 2.5rem 0 1.5rem;
  margin-bottom: 1.5rem;
}

.hero h1,
.ticket-hero h1,
.panel h1 {
  margin: 0;
  font-family: var(--sans);
  font-weight: 600;
  font-size: clamp(2.25rem, 5vw, 3.25rem);
  line-height: 1.1;
  letter-spacing: -0.02em;
  color: var(--text);
}

.hero__text {
  color: var(--muted);
  margin: 0.75rem auto 0;
  font-size: clamp(0.9375rem, 1.5vw, 1.0625rem);
  line-height: 1.65;
  max-width: 30rem;
}

.hero--landing {
  padding-top: 4rem;
}

.hero__actions {
  display: flex;
  justify-content: center;
  gap: 0.75rem;
  flex-wrap: wrap;
  margin-top: 1.5rem;
}

.home-notice {
  margin-bottom: 1.5rem;
}

.support-products {
  margin: 1.25rem 0 0;
  color: var(--subtle);
  font-family: var(--mono);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  line-height: 1.7;
}

/* ── Intake form ── */

.intake-section {
  margin-bottom: 3rem;
  padding-bottom: 3rem;
  border-bottom: 1px solid var(--line);
}

.intake-card {
  background: none;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 2rem;
  display: grid;
  gap: 1rem;
}

.intake-card__head {
  display: grid;
  gap: 0.25rem;
  margin-bottom: 0.25rem;
}

.intake-card h2,
.section__head h2,
.panel h2,
.sidebar-card h2 {
  margin: 0;
  font-family: var(--sans);
  font-weight: 600;
  font-size: 1.125rem;
  line-height: 1.25;
  letter-spacing: -0.01em;
  color: var(--text);
}

.lane-card h3 {
  margin: 0;
  font-family: var(--sans);
  font-weight: 600;
  font-size: 1rem;
  line-height: 1.3;
  color: var(--text);
}

/* ── Form controls ── */

label {
  display: grid;
  gap: 0.35rem;
  min-width: 0;
}

label > span {
  color: var(--subtle);
  font-size: 0.875rem;
}

input, select, textarea {
  width: 100%;
  border: 1px solid var(--line);
  background: var(--bg);
  color: var(--text);
  border-radius: 6px;
  padding: 0.875rem 1rem;
  font-size: 1rem;
  min-width: 0;
  transition: border-color 0.15s, box-shadow 0.15s;
}

select {
  cursor: pointer;
}

textarea {
  resize: vertical;
}

::placeholder {
  color: var(--subtle);
  opacity: 1;
}

input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: rgb(from var(--red) r g b / 0.5);
  box-shadow: 0 0 0 2px rgb(from var(--red) r g b / 0.08);
}

.form-grid, .composer__row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.875rem;
}

/* ── Buttons ── */

.button {
  border: none;
  background: var(--red-fill);
  color: var(--text);
  border-radius: 6px;
  padding: 0.75rem 1.25rem;
  font-family: var(--sans);
  font-size: 0.875rem;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.15s, transform 0.1s;
  min-height: 44px;
}

.button:hover:not([disabled]) {
  background: color-mix(in srgb, var(--red-fill) 85%, black);
  transform: translateY(-1px);
}

.button:active {
  transform: translateY(0);
}

.button--secondary {
  background: transparent;
  border: 1px solid var(--line-strong);
  color: var(--muted);
  font-weight: 500;
}

.button--secondary:hover:not([disabled]) {
  background: rgba(255, 255, 255, 0.04);
  border-color: var(--text);
  color: var(--text);
}

.button[disabled] {
  opacity: 0.4;
  cursor: not-allowed;
}

/* ── Notices ── */

.notice {
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.02);
  border-radius: 6px;
  padding: 0.75rem 1rem;
  font-size: 0.875rem;
  color: var(--muted);
}

.notice--success {
  border-color: rgb(from var(--green) r g b / 0.3);
}

.notice--error {
  border-color: rgb(from var(--red) r g b / 0.35);
}

.ticket-notice {
  display: grid;
  gap: 0.75rem;
  margin-bottom: 1.5rem;
}

/* ── Sections ── */

.section, .ticket-hero {
  background: none;
  border: none;
  border-radius: 0;
  padding: 0;
  margin-bottom: 2.5rem;
}

.section__head {
  margin-bottom: 1.25rem;
}

.section__head--row {
  display: flex;
  justify-content: space-between;
  align-items: end;
  gap: 1rem;
}

/* ── Lane grid ── */

.lane-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
  background: none;
  border-radius: 0;
  overflow: visible;
}

.lane-card {
  background: none;
  padding: 1.25rem 0;
  min-width: 0;
  border-bottom: 1px solid var(--line);
}

.lane-card:first-child {
  padding-top: 0;
}

.lane-card__head {
  margin-bottom: 0.5rem;
}

.lane-card__summary {
  color: var(--muted);
  font-size: 0.875rem;
  line-height: 1.6;
}

.lane-card__list {
  list-style: none;
  padding: 0;
  margin: 0.75rem 0 0;
  display: flex;
  flex-wrap: wrap;
  gap: 0.25rem 0.5rem;
}

.lane-card__list li {
  position: relative;
  padding-left: 0.875rem;
  font-size: 0.8125rem;
  color: var(--subtle);
}

.lane-card__list li::before {
  content: "+";
  position: absolute;
  left: 0;
  color: var(--red);
}

.lane-card__links {
  display: flex;
  flex-wrap: wrap;
  gap: 0.375rem;
  margin-top: 0.75rem;
}

.lane-card__links a {
  font-family: var(--mono);
  font-size: 0.75rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--red);
  padding: 0.25rem 0.5rem;
  border: 1px solid rgb(from var(--red) r g b / 0.2);
  border-radius: 3px;
  transition: border-color 0.15s, background 0.15s;
}

.lane-card__links a:hover {
  border-color: var(--red);
  background: rgb(from var(--red) r g b / 0.06);
}

/* ── Panels (FAQ, Security, Login) ── */

.section--split {
  display: grid;
  grid-template-columns: 1fr;
  gap: 2.5rem;
  margin-bottom: 2.5rem;
}

@media (min-width: 720px) {
  .section--split {
    grid-template-columns: 1fr 1fr;
    gap: 3rem;
  }
}

.panel {
  background: none;
  border: none;
  border-radius: 0;
  padding: 0;
}

.panel--dense .bullet-list {
  margin-top: 0.75rem;
}

.bullet-list {
  list-style: none;
  padding: 0;
  margin: 1rem 0 0;
  display: grid;
  gap: 0.5rem;
}

.bullet-list li {
  position: relative;
  padding-left: 1rem;
  font-size: 0.875rem;
  color: var(--muted);
}

.bullet-list li::before {
  content: "+";
  position: absolute;
  left: 0;
  color: var(--red);
}

/* ── FAQ ── */

.faq-list {
  display: grid;
  gap: 0;
  background: none;
  border-radius: 0;
  overflow: visible;
}

.faq {
  background: none;
  padding: 0;
  border-bottom: 1px solid var(--line);
}

.faq summary {
  cursor: pointer;
  list-style: none;
  padding: 1rem 0;
  font-family: var(--sans);
  font-size: 0.9375rem;
  font-weight: 500;
  color: var(--text);
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1rem;
  transition: color 0.15s;
}

.faq summary:hover {
  color: var(--red);
}

.faq summary::-webkit-details-marker {
  display: none;
}

.faq summary::after {
  content: "+";
  font-family: var(--mono);
  color: var(--red);
  flex-shrink: 0;
}

.faq[open] summary::after {
  content: "−";
}

.faq p {
  margin: 0;
  padding: 0 0 1rem;
  font-size: 0.875rem;
  line-height: 1.65;
  color: var(--muted);
}

/* ── Ticket hero ── */

.ticket-hero {
  display: flex;
  justify-content: space-between;
  gap: 1.5rem;
  align-items: start;
  padding-bottom: 2rem;
  border-bottom: 1px solid var(--line);
  margin-bottom: 2rem;
}

.ticket-hero__meta {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0.5rem;
  min-width: 20rem;
}

.ticket-hero__meta div {
  background: none;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 0.75rem 0.875rem;
}

.ticket-hero__meta span, .meta-list dt {
  display: block;
  color: var(--subtle);
  font-family: var(--mono);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.ticket-hero__meta strong, .meta-list dd {
  display: block;
  margin: 0.25rem 0 0;
  font-size: 0.875rem;
}

/* ── Ticket layout ── */

.ticket-layout {
  display: grid;
  grid-template-columns: 260px 1fr;
  gap: 2rem;
}

/* ── Sidebar ── */

.sidebar {
  display: grid;
  gap: 1.5rem;
  align-content: start;
}

.sidebar-card {
  background: none;
  border: none;
  border-radius: 0;
  padding: 0;
}

.sidebar-card__body {
  color: var(--muted);
  font-size: 0.8125rem;
  line-height: 1.55;
}

.meta-list {
  display: grid;
  gap: 0.75rem;
  margin: 0.75rem 0 0;
}

.meta-list div {
  display: grid;
  gap: 0.125rem;
}

.meta-list dd {
  color: var(--muted);
  font-size: 0.8125rem;
  overflow-wrap: break-word;
}

.ticket-screenshot {
  display: grid;
  gap: 0.5rem;
  margin-top: 0.15rem;
}

.ticket-screenshot__link {
  color: var(--text);
}

.ticket-screenshot__link:hover {
  color: var(--red);
}

.ticket-screenshot__meta {
  color: var(--subtle);
  font-size: 0.75rem;
}

.ticket-screenshot__preview {
  display: block;
  width: 100%;
  max-width: 220px;
  border-radius: 8px;
  border: 1px solid var(--line);
  background: var(--panel);
}

.token-chip {
  display: inline-block;
  margin-top: 0.5rem;
  padding: 0.5rem 0.75rem;
  border-radius: 4px;
  background: var(--panel);
  border: 1px solid var(--line);
  color: var(--text);
  font-family: var(--mono);
  font-size: 0.75rem;
}

/* ── Thread ── */

.thread {
  background: none;
  border: none;
  border-radius: 0;
  padding: 0;
  display: grid;
  gap: 1rem;
}

.thread__feed {
  display: grid;
  gap: 0.75rem;
}

.message {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 0.85rem;
  align-items: start;
  border: none;
  border-radius: 0;
  padding: 1rem 0;
  background: none;
  border-bottom: 1px solid var(--line);
}

.message:last-child {
  border-bottom: none;
}

.message--user {
  border-left: 2px solid rgb(from var(--red) r g b / 0.4);
  padding-left: 1rem;
  border-bottom: 1px solid var(--line);
}

.message--agent {
  border-left: 2px solid rgb(from var(--green) r g b / 0.4);
  padding-left: 1rem;
  border-bottom: 1px solid var(--line);
}

.message--system {
  border-left: 2px solid rgb(from var(--amber) r g b / 0.35);
  padding-left: 1rem;
  border-bottom: 1px solid var(--line);
}

.message--team {
  border-left: 2px solid var(--line-strong);
  padding-left: 1rem;
  border-bottom: 1px solid var(--line);
}

.message__meta {
  display: flex;
  gap: 0.5rem;
  align-items: baseline;
  flex-wrap: wrap;
  margin-bottom: 0.375rem;
}

.message__avatar {
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 999px;
  overflow: hidden;
  display: grid;
  place-items: center;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--line);
  flex: 0 0 auto;
}

.message__avatar-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.message__avatar-fallback {
  font-family: var(--mono);
  font-size: 0.85rem;
  color: var(--text);
}

.message__content {
  min-width: 0;
}

.message__meta strong {
  color: var(--text);
  font-size: 0.875rem;
}

.message__meta span, .message__meta time {
  font-family: var(--mono);
  color: var(--subtle);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.message__body {
  white-space: pre-wrap;
  color: var(--muted);
  font-size: 0.875rem;
  line-height: 1.6;
}

.team-member-card,
.team-console__member {
  margin-top: 0.65rem;
}

.team-member-card {
  display: flex;
  align-items: center;
  gap: 0.8rem;
}

.team-member-card__avatar {
  width: 2.75rem;
  height: 2.75rem;
  border-radius: 999px;
  overflow: hidden;
  display: grid;
  place-items: center;
  flex: 0 0 auto;
  background: linear-gradient(135deg, rgba(255, 88, 88, 0.18), rgba(255, 255, 255, 0.08));
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.team-member-card__avatar-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

.team-member-card__avatar-fallback {
  font-family: var(--mono);
  font-size: 0.9rem;
  color: var(--text);
}

.team-member-card__copy {
  display: grid;
  gap: 0.1rem;
}

.team-member-card__copy strong {
  color: var(--text);
  font-size: 0.95rem;
}

.team-member-card__copy code,
.team-member-card__copy span {
  color: var(--subtle);
  font-size: 0.75rem;
}

/* ── Composer ── */

.composer {
  display: grid;
  gap: 0.75rem;
  padding-top: 1rem;
  border-top: 1px solid var(--line);
}

.checkbox {
  grid-template-columns: auto 1fr;
  align-items: start;
  gap: 0.6rem;
}

.checkbox input {
  width: auto;
  margin: 0.15rem 0 0;
}

.composer__actions, .filter-bar {
  display: flex;
  gap: 0.75rem;
  align-items: end;
  flex-wrap: wrap;
}

.agent-form {
  margin-top: 0;
}

/* ── Pills ── */

.pill {
  display: inline-flex;
  align-items: center;
  font-family: var(--mono);
  border-radius: 3px;
  padding: 0.2rem 0.5rem;
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  border: 1px solid var(--line);
}

.pill--open {
  color: var(--green);
  border-color: rgb(from var(--green) r g b / 0.25);
}

.pill--pending {
  color: var(--amber);
  border-color: rgb(from var(--amber) r g b / 0.25);
}

.pill--resolved {
  color: var(--text);
  opacity: 0.5;
}

/* ── Center panel (login, error) ── */

.center-panel {
  display: grid;
  place-items: center;
  min-height: calc(100vh - 8rem);
}

.center-panel .panel {
  max-width: 28rem;
  width: 100%;
  text-align: center;
  background: none;
  border: none;
}

.panel--team-login {
  max-width: 42rem !important;
}

.auth-block {
  display: grid;
  gap: 1rem;
  margin-top: 1.5rem;
  text-align: left;
}

.auth-block__head h2 {
  margin-bottom: 0.35rem;
}

.auth-block__head p,
.wallet-login__meta {
  color: var(--subtle);
}

.wallet-login {
  display: grid;
  gap: 0.75rem;
}

.wallet-login .button {
  width: fit-content;
}

/* ── Table ── */

.table-wrap {
  overflow-x: auto;
}

.ticket-table {
  width: 100%;
  border-collapse: collapse;
}

.ticket-table th, .ticket-table td {
  text-align: left;
  padding: 0.75rem 0.625rem;
  border-bottom: 1px solid var(--line);
}

.ticket-table th {
  color: var(--subtle);
  font-family: var(--mono);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.ticket-table td {
  font-size: 0.875rem;
}

.ticket-table td a {
  color: var(--text);
  transition: color 0.15s;
}

.ticket-table td a:hover {
  color: var(--red);
}

.ticket-table tbody tr:hover {
  background: var(--panel);
}

.ticket-table td[colspan] {
  text-align: center;
  color: var(--subtle);
  padding: 2rem 0.625rem;
}

code {
  font-family: var(--mono);
}

/* ── Submit page ── */

.submit-page {
  max-width: 640px;
  margin: 0 auto;
  display: grid;
  gap: 1.5rem;
}

.page-intro {
  margin-bottom: 0.5rem;
}

.page-intro h1 {
  margin: 0;
  font-family: var(--sans);
  font-weight: 600;
  font-size: clamp(2rem, 4vw, 2.75rem);
  line-height: 1.1;
  letter-spacing: -0.02em;
}

.page-intro__text {
  margin-left: 0;
  max-width: 42rem;
}

.submit-form {
  display: grid;
  gap: 0;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: 0 1.5rem;
}

.form-step {
  display: grid;
  gap: 1rem;
  padding: 1.75rem 0;
  border-bottom: 1px solid var(--line);
}

.form-step:last-of-type {
  border-bottom: none;
}

.form-step__head {
  display: flex;
  gap: 0.75rem;
  align-items: center;
}

.form-step__num {
  width: 1.75rem;
  height: 1.75rem;
  display: grid;
  place-items: center;
  border-radius: 50%;
  border: 1px solid var(--line-strong);
  font-family: var(--mono);
  font-size: 0.75rem;
  color: var(--red);
  flex-shrink: 0;
}

.form-step__head h2 {
  margin: 0;
  font-family: var(--sans);
  font-weight: 600;
  font-size: 1.125rem;
  line-height: 1.3;
  color: var(--text);
}

.form-step__hint {
  margin: -0.25rem 0 0;
  color: var(--subtle);
  font-size: 0.8125rem;
  line-height: 1.5;
}

.guided-grid {
  display: grid;
  gap: 1rem;
}

.form-callout {
  display: grid;
  gap: 0.875rem;
  padding: 1rem;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.02);
}

.upload-note {
  margin: 0;
  color: var(--subtle);
  font-size: 0.8125rem;
  line-height: 1.5;
}

.upload-note[data-state="ready"] {
  color: var(--text);
}

.upload-note[data-state="error"] {
  color: var(--red);
}

.field-opt {
  color: var(--subtle);
  font-weight: 400;
  font-size: 0.6875rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-left: 0.25rem;
}

.submit-actions {
  display: flex;
  gap: 0.75rem;
  align-items: center;
  flex-wrap: wrap;
  padding: 1.5rem 0;
}

.submit-safety {
  margin: 0;
  padding: 0 0 1.5rem;
  color: var(--subtle);
  font-size: 0.8125rem;
  line-height: 1.5;
}

/* ── Chat page ── */

.page--chat .shell {
  width: min(1240px, calc(100vw - 2rem));
  padding-bottom: 1.5rem;
  display: flex;
  flex-direction: column;
  min-height: 100dvh;
}

.page--chat .topbar {
  flex-shrink: 0;
}

.page--chat .main {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
}

.chat-session {
  flex: 1;
  display: flex;
  min-height: 0;
}

.chat-window {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  border: 1px solid var(--line);
  border-radius: 24px;
  overflow: hidden;
  background:
    radial-gradient(circle at top, rgb(from var(--red) r g b / 0.08), transparent 34%),
    linear-gradient(180deg, rgba(255, 255, 255, 0.03), rgba(255, 255, 255, 0));
  box-shadow: 0 24px 80px rgba(0, 0, 0, 0.36);
}

.chat-feed {
  flex: 1;
  overflow-y: auto;
  padding: 1.75rem 1.5rem 2rem;
  display: flex;
  flex-direction: column;
  gap: 1.5rem;
}

.chat-welcome {
  display: grid;
  gap: 1rem;
}

.chat-daybreak {
  display: flex;
  justify-content: center;
  margin: 0.25rem 0 0.5rem;
}

.chat-daybreak span {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.35rem 0.8rem;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.02);
  font-family: var(--mono);
  font-size: 0.6875rem;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--subtle);
}

.chat-status {
  width: min(100%, 52rem);
  margin: 0 auto;
}

.chat-suggestions {
  width: min(100%, 52rem);
  margin: 0 auto;
  padding-left: 2.9rem;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 0.75rem;
}

.chat-chip {
  width: 100%;
  background: rgba(255, 255, 255, 0.025);
  border: 1px solid var(--line);
  color: var(--text);
  border-radius: 1.1rem;
  padding: 0.95rem 1rem;
  font-family: var(--sans);
  font-size: 0.875rem;
  line-height: 1.45;
  text-align: left;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s, transform 0.15s;
}

.chat-chip:hover {
  border-color: var(--red);
  background: rgb(from var(--red) r g b / 0.08);
  transform: translateY(-1px);
}

/* Messages */

.chat-msg {
  display: flex;
  gap: 0.85rem;
  width: min(100%, 52rem);
  margin: 0 auto;
}

.chat-msg--user {
  justify-content: flex-end;
}

.chat-msg__body {
  display: grid;
  gap: 0.35rem;
  max-width: min(100%, 42rem);
}

.chat-msg__meta {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  font-size: 0.75rem;
  color: var(--subtle);
}

.chat-msg__meta strong {
  color: var(--text);
  font-size: 0.78125rem;
  font-weight: 600;
}

.chat-msg__avatar {
  width: 2rem;
  height: 2rem;
  display: grid;
  place-items: center;
  border: 1px solid var(--line);
  border-radius: 0.8rem;
  font-family: var(--display);
  font-size: 0.95rem;
  color: var(--red);
  flex-shrink: 0;
  margin-top: 0.1rem;
  background: rgba(255, 255, 255, 0.02);
}

.chat-msg__content {
  font-size: 0.9375rem;
  line-height: 1.6;
  white-space: pre-wrap;
}

.chat-msg--user .chat-msg__content {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.09), rgba(255, 255, 255, 0.04));
  color: var(--text);
  border: 1px solid rgba(255, 255, 255, 0.1);
  padding: 0.85rem 1rem;
  border-radius: 1.2rem 1.2rem 0.4rem 1.2rem;
  max-width: 32rem;
}

.chat-msg--user .chat-msg__body {
  justify-items: end;
}

.chat-msg--agent .chat-msg__content {
  color: var(--text);
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--line);
  border-radius: 1.2rem 1.2rem 1.2rem 0.4rem;
  padding: 0.95rem 1.05rem;
}

.chat-msg--intro .chat-msg__content {
  font-size: 1rem;
}

.chat-msg--pending .chat-msg__meta span {
  color: var(--muted);
}

/* Typing indicator */

.typing-dots {
  display: inline-flex;
  gap: 0.25rem;
  align-items: center;
  height: 1.5em;
}

.typing-dots span {
  width: 0.375rem;
  height: 0.375rem;
  border-radius: 50%;
  background: var(--subtle);
  animation: typing-pulse 1.2s ease-in-out infinite;
}

.typing-dots span:nth-child(2) { animation-delay: 0.15s; }
.typing-dots span:nth-child(3) { animation-delay: 0.3s; }

@keyframes typing-pulse {
  0%, 60%, 100% { opacity: 0.3; }
  30% { opacity: 1; }
}

/* Composer */

.chat-composer {
  border-top: 1px solid var(--line);
  padding: 1rem 1.5rem 1.2rem;
  background: linear-gradient(180deg, rgba(18, 18, 18, 0.85), var(--panel));
  flex-shrink: 0;
}

.chat-composer__shell {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  max-width: 52rem;
  margin: 0 auto;
  padding: 0.55rem 0.65rem 0.55rem 1rem;
  border: 1px solid var(--line-strong);
  border-radius: 1.35rem;
  background: rgba(9, 9, 9, 0.88);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.03);
}

.chat-composer__shell input {
  flex: 1;
  border: none;
  outline: none;
  padding: 0.3rem 0;
  background: transparent;
  color: var(--text);
}

.chat-composer__shell input::placeholder {
  color: var(--subtle);
}

.chat-composer__send {
  width: 2.75rem;
  height: 2.75rem;
  display: grid;
  place-items: center;
  border: none;
  background: var(--red-fill);
  color: var(--text);
  border-radius: 50%;
  cursor: pointer;
  flex-shrink: 0;
  transition: background 0.15s;
}

.chat-composer__send:hover:not([disabled]) {
  background: color-mix(in srgb, var(--red-fill) 85%, black);
}

.chat-composer__send[disabled] {
  opacity: 0.4;
  cursor: not-allowed;
}

.chat-composer__meta {
  margin: 0.65rem auto 0;
  max-width: 52rem;
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  font-size: 0.75rem;
  color: var(--subtle);
}

.chat-composer__meta a {
  color: var(--red);
}

/* ── Responsive ── */

@media (max-width: 1024px) {
  .ticket-layout {
    grid-template-columns: 1fr;
  }

  .ticket-hero {
    flex-direction: column;
  }

  .ticket-hero__meta {
    min-width: 0;
    width: 100%;
  }
}

@media (max-width: 720px) {
  .shell {
    width: calc(100vw - 1.5rem);
  }

  .topbar, .section__head--row, .filter-bar, .composer__actions, .hero__actions, .submit-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .ticket-hero__meta, .form-grid, .composer__row {
    grid-template-columns: 1fr;
  }

  .page--chat .shell {
    width: calc(100vw - 1rem);
  }

  .chat-window {
    border-radius: 18px;
  }

  .chat-feed {
    padding: 1.25rem 0.9rem 1.5rem;
  }

  .chat-suggestions {
    padding-left: 0;
    grid-template-columns: 1fr;
  }

  .chat-composer {
    padding: 0.9rem;
  }

  .chat-composer__meta {
    flex-direction: column;
    align-items: flex-start;
  }

}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }
}